Privacy Policy

Effective Date: [Insert Date]

Welcome to APEX CARE CENTER.

APEX CARE CENTER ("we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with us through our website or communication channels.

1. Information We Collect

We may collect the following categories of personal information:

• First Name
• Last Name
• Phone Number

We only collect information that is necessary to provide and coordinate our services.

We do not use cookies or tracking technologies for advertising purposes.
Our website may use essential session tools only to support basic functionality.

2. How We Use Your Information

We use the information we collect to:

• Coordinate and provide support services following hospital discharge
• Communicate regarding service requests, confirmations, and updates
• Send SMS messages such as appointment reminders, care coordination updates, and follow-ups
• Respond to inquiries and provide support
• Improve our services and overall care coordination process

** We do not send marketing or promotional messages. **

3. SMS Opt-In and Communications

SMS Consent

By providing your phone number and consenting through our website or communication channels, you agree to receive SMS messages from APEX CARE CENTER.

These messages are strictly service-related, including:

• Service confirmations
• Appointment reminders
• Care coordination updates
• Follow-ups related to services

Message Frequency

Message frequency varies depending on your service needs and coordination requirements.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message.
After opting out, you will no longer receive SMS communications from us.

For assistance, reply HELP or contact us directly.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

4. No Sharing of SMS Opt-In Data

We respect your privacy.

We do not sell, rent, share, or transfer your phone number or SMS consent to any third party for any purposes.

Information may only be shared with trusted service providers strictly for operational support (such as care coordination systems), and only as necessary.

SMS opt-in data and consent will not be shared with any third parties under any circumstances.

5. Sharing of Information

We do not sell or trade your personal information.

We may share your information only with:

• Service providers that help us operate our services (e.g., CRM systems, scheduling tools, communication platforms)
• Authorized partners involved in care coordination, only when necessary
• Legal authorities if required by law

All service providers are required to protect your information and use it only for authorized purposes.

6. Data Security

We implement reasonable and industry-standard security measures to protect your personal information.

While we take appropriate precautions, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP

To exercise your rights, please contact us using the information below.

8. Changes to This Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with the revised effective date. Continued use of our services constitutes acceptance of the updated policy.

9. Contact Information

APEX CARE CENTER

Email: [email protected]
Phone: (657) 657-0222
Address: 10055 Slater Ave, Suite 270, Fountain Valley, CA 92708